Welcome to the White Fox Fashion Shop FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].

Product Information

What types of dresses do you offer?
We specialize in effortless, stylish dresses for fashion-forward women. Our collection includes day dresses, strapless designs, resort wear, and versatile pieces suitable for work, special occasions, and vacations.
How do I determine my correct size?
Each product page includes detailed size charts and measurements. We recommend comparing your measurements with our chart for the perfect fit. Our dresses are designed to offer both style and comfort.
What is the quality of your dresses?
Every White Fox dress is hand-checked for quality before shipment. We take pride in our attention to detail and commitment to delivering garments that meet our high standards.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure a secure shopping experience.
How do I know my order was placed successfully?
After placing your order, you’ll receive an order confirmation email with all the details. If you don’t see it, please check your spam folder or contact us at [email protected].

Shipping & Delivery

Where do you ship?
We proudly ship worldwide to fashion-forward women everywhere! Please note we currently cannot deliver to some Asian countries and remote areas due to logistical constraints.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Quick & reliable delivery via DHL or FedEx premium service within 10-15 days after dispatch.
– Free Shipping: Economical & convenient delivery via EMS reliable postal service within 15-25 days after dispatch for orders over $50.
How long does order processing take?
All orders require 1-2 business days for careful processing before shipment. We hand-check each dress to ensure it meets our quality standards before packaging.
Will I receive tracking information?
Yes, we provide tracking information for all shipments so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unworn, with tags attached, and in original condition.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
When will I receive my refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Contact & Support

How can I contact customer service?
Our responsive customer service team is available at [email protected] for any inquiries. We’re here to help make your White Fox experience effortless and enjoyable.
What are your business hours?
Our customer service team monitors emails during regular business hours (9AM-5PM EST, Monday-Friday), and we strive to respond to all inquiries within 24 hours.

Still have questions? We’re here to help!

Email: [email protected]

Address: 344 Island Road, Savannah, US 31406

Thank you for trusting White Fox Fashion Shop to deliver style directly to your door. We can’t wait to see how you style our pieces!